plus778 takes your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have under the Philippine Data Privacy Act (Republic Act No. 10173). Please read it carefully before using our Platform.
A plain-language overview of our key data protection commitments. Full legal details are in the policy sections below.
plus778 collects only the personal data necessary for account management, KYC compliance, AML monitoring, and service delivery. We do not collect data beyond what is lawfully required or operationally necessary.
plus778 does not sell, rent, or trade your personal information to third parties for commercial purposes. Data shared with processors is strictly governed by data processing agreements aligned with the Philippine Data Privacy Act.
All personal data held by plus778 is stored on secured servers using industry-standard encryption, access controls, and regular security audits. Player financial data is handled in compliance with PCI-DSS standards.
As a Philippine data subject, you have the right to access, correct, delete, and port your data, as well as the right to object to certain processing activities. plus778 has procedures in place to honour all NPC-recognised data subject rights.
plus778 sends promotional communications only to Players who have opted in during registration or subsequently updated their communication preferences. You may withdraw consent and unsubscribe at any time through your account settings.
In the event of a personal data breach affecting your information, plus778 will notify the National Privacy Commission (NPC) within 72 hours of discovery and will inform affected Players in accordance with NPC breach notification guidelines.
1.1 The data controller responsible for the personal data of plus778 Platform users is the operator of plus778, registered and operating in the Philippines under a PAGCOR gaming license.
1.2 plus778 is registered as a personal information controller with the National Privacy Commission (NPC) of the Philippines in accordance with the requirements of Republic Act No. 10173 and its implementing rules. Registration details are available upon written request to our Data Protection Officer.
1.3 plus778 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. The DPO may be contacted at [email protected] with the subject line "Data Protection Officer — Inquiry."
2.1 This Privacy Policy applies to all personal data collected and processed by plus778 in connection with:
2.2 This Policy does not apply to third-party websites, payment processors, or services that may be linked from or integrated with the Platform but operate under their own independent privacy policies. plus778 is not responsible for the data practices of any third-party service.
2.3 By registering an account or using the plus778 Platform, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
3.1 plus778 collects the following categories of personal data from registered Players and Platform visitors:
| Category | Data Types Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID type and number, ID document images | KYC verification, age verification, account registration, AML compliance |
| Contact Data | Email address, Philippine mobile number (+63), residential address | Account communications, OTP delivery, withdrawal notifications, support |
| Financial Data | GCash account number, PayMaya account details, bank account name/number (BDO, BPI, Metrobank), cryptocurrency wallet addresses, transaction history | Deposit and withdrawal processing, AML monitoring, fraud prevention |
| Gaming Data | Game session history, bet amounts, game outcomes, bonus usage, VIP tier, wager volumes | Account management, responsible gaming monitoring, regulatory reporting, dispute resolution |
| Technical Data | IP address, device type and operating system, browser type and version, session duration, login timestamps, geolocation (country/region level) | Security monitoring, fraud detection, platform optimisation, regulatory compliance |
| Communications Data | Support ticket content, live chat transcripts, email correspondence, feedback submissions | Customer service, quality assurance, complaint resolution, training |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS notifications, and push notifications | Sending relevant promotions and updates only to consenting Players |
3.2 plus778 does not intentionally collect sensitive personal information as defined under Section 3(l) of the Data Privacy Act (e.g., health data, religious beliefs, political affiliation) unless expressly required by applicable law or specifically provided by the Player in the context of a responsible gaming assessment or support request.
4.1 plus778 collects personal data through the following channels:
5.1 plus778 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act:
6.1 plus778 uses the personal data we collect for the following specific purposes:
7.1 plus778 does not sell, rent, or commercially exploit your personal data. We may share your data with the following categories of recipients only to the extent necessary and on the legal bases described in Section 5:
PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and Philippine law enforcement agencies — where disclosure is required by law, regulation, court order, or lawful direction.
GCash (Mynt), Maya Philippines, and partner banks (BDO, BPI, Metrobank) — solely for the purpose of processing your authorised deposits and withdrawals. These processors operate under their own privacy policies and are regulated by the Bangko Sentral ng Pilipinas (BSP).
Identity verification technology providers engaged by plus778 to perform document authenticity checks and liveness verification as part of the KYC onboarding process. These providers process data under strict data processing agreements aligned with RA 10173.
Third-party game studios and platform providers (such as Pragmatic Play, PG Soft, and others) may receive your Player ID and session data necessary to operate game functionality and maintain game integrity. These providers do not receive your identity or financial data beyond what is technically necessary.
Cloud infrastructure, data hosting, cybersecurity, and customer support platform providers engaged by plus778 to support the technical operation of the Platform. All such providers are contractually bound to process data only on our instructions and in accordance with RA 10173.
7.2 In the event that plus778 is subject to a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred to the successor entity subject to equivalent privacy protections and notification to you as required by the NPC.
8.1 plus778 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, prevent fraud, and analyse Platform usage. A cookie is a small data file placed on your device by a website server.
8.2 plus778 uses the following categories of cookies:
8.3 You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your plus778 account. plus778 does not use cookies to serve third-party advertising.
9.1 plus778 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
9.2 Where plus778 is required by law or regulatory direction to retain data beyond the periods above, we will do so and will notify you where practicable. Upon expiry of applicable retention periods, data is securely deleted or anonymised.
10.1 plus778 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
10.2 While plus778 takes every reasonable precaution, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your account credentials. If you suspect a security breach affecting your account, notify us immediately at [email protected].
11.1 Under the Philippine Data Privacy Act (RA 10173) and the implementing rules of the NPC, you have the following rights with respect to your personal data held by plus778:
You have the right to be informed about how your personal data is collected, processed, and used. This Privacy Policy is the primary vehicle through which plus778 fulfils this obligation.
You have the right to request a copy of the personal data that plus778 holds about you, including information about the purposes for which it is being processed. Requests will be fulfilled within thirty (30) days of receipt.
You have the right to request correction of inaccurate, incomplete, or outdated personal data. Many corrections can be made directly through your account settings. For identity data, supporting documentation may be required.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where consent is withdrawn, or where processing is unlawful. This right is subject to overriding legal obligations — including AML record-keeping requirements — that may prevent immediate erasure.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your interests or fundamental rights override those interests.
Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
11.2 To exercise any of your data subject rights, submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." Please include your account username, the specific right you wish to exercise, and any relevant details. plus778 will acknowledge your request within 48 hours and fulfil it within thirty (30) calendar days, or notify you of any extension in accordance with NPC guidelines.
11.3 plus778 will not charge a fee for processing data subject rights requests, except in cases of manifestly unfounded or excessive repetition, in which case a reasonable administrative fee may apply with prior notice.
12.1 The plus778 Platform is strictly intended for adults aged 21 years and older. plus778 does not knowingly collect personal data from persons under the age of 21. The KYC identity verification process is specifically designed to prevent access by minors.
12.2 If plus778 becomes aware that personal data has been collected from a person under 21 years of age without lawful basis, that data will be immediately deleted, the associated account will be permanently closed, and any deposited funds will be returned to the payment source in accordance with applicable law.
12.3 Parents or legal guardians who have reason to believe that a minor has registered on the plus778 Platform should contact us immediately at [email protected]. plus778 takes these reports seriously and will investigate on a priority basis.
13.1 plus778 primarily stores and processes personal data within the Philippines. However, certain service providers — including cloud infrastructure providers, game software vendors, and cybersecurity services — may operate servers in other jurisdictions.
13.2 Where personal data is transferred outside the Philippines, plus778 ensures that such transfers are conducted only to countries or recipients that provide an adequate level of data protection, or that appropriate safeguards are in place — including contractual clauses aligned with NPC standards or the equivalent of standard contractual clauses.
13.3 plus778 will not transfer your personal data internationally in a manner that would reduce the protections you are entitled to under the Philippine Data Privacy Act.
14.1 plus778 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered Players via email or in-platform notification at least seven (7) days before the updated policy takes effect.
14.2 The effective date of the current version is displayed at the top of this page. For changes that materially affect your rights or how we use your data, plus778 will seek your renewed consent where required by the NPC.
14.3 Previous versions of this Privacy Policy are available upon request by contacting our Data Protection Officer at [email protected].
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by plus778, please contact our Data Protection Officer:
15.2 If you are not satisfied with plus778's response to your privacy concern or data subject rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the primary authority responsible for enforcement of the Data Privacy Act.
15.3 plus778 cooperates fully with NPC investigations and is committed to resolving all privacy concerns in a timely and transparent manner consistent with our obligations as an NPC-registered personal information controller.
Review our other policy documents, explore the platform, or get in touch — all within the plus778 site.
21+ Online gaming at plus778 is strictly for adults aged 21 and above. PAGCOR-licensed. Play responsibly.